FAQ – Bring love home and give pets unlimited care

How do I place an order?
You can easily place an order by following the steps below:
Browse our product catalog and select the items you like.
Click the “Add to Cart” button.
Once you have made your selection, click the shopping cart icon in the upper right corner to checkout.
Follow the prompts to enter the shipping address and payment information, then confirm your order.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order enters the shipping process, changes or cancellations may not be possible.
How do I track my order?
Once your order is shipped, we will send a confirmation email with a tracking number. You can use the tracking number to check the order status on our logistics partner’s website.
What is our return policy?
We offer you a 14-day return policy. If you are not satisfied with the product you purchased, please ensure that the product is unused and in its original packaging, and you can apply for a return. For more information, please refer to our Return and Refund Policy.
How do I process a return?
To apply for a return, please follow the steps below:
Contact our customer service team and state the reason for the return.
Once you have received the return authorization, send the item back as instructed.
Once we have received the returned item and confirmed that it is eligible for return, a refund will be processed.
How much does shipping cost?
Shipping costs vary by region and shipping method selected. You will see a precise breakdown of shipping costs during checkout.
What payment methods can I use?
We support a variety of payment methods, including:
Credit Card (Visa, MasterCard, American Express)
PayPal
How is my personal information kept secure?
We take your privacy very seriously and all payment information and customer data is securely processed using encryption technology. A detailed privacy policy can be viewed on our Privacy Policy page.
What if I receive a defective item?
If the item you received is defective or different from what you ordered, please contact our customer service team within 14 days of receiving the item and we will process an exchange or refund for you.
How can I contact us?
If you have any further questions or need assistance, please contact us at:
Email: support@duraronline.com
Phone: 5854606641